Jamf Mobile Assist puts a scoped, purpose-built set of management and security tasks directly in the hands of frontline managers — no full MDM console access required. It works through two focused modes:
Device Helper Mode — Triage devices and initiate remediation workflows such as clearing a passcode or wiping a device, so frontline staff can resolve common issues on the spot.
Assigner Mode — Complete quick on-device setup through a user-guided assignment workflow, streamlining handing the right device to the right person.
Features
- Device Helper Mode: clear passcodes, wipe devices, and triage without IT involvement
- Assigner Mode: guided device assignment workflow for frontline handoffs
- Scoped access — no full MDM console required
- Reduces IT support tickets for routine device management tasks
Requirements
- iOS 16+ or iPadOS 16+
- Jamf Pro
